4 reasons to record your calls

4 reasons to record your calls

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.

#1. Improve customer service

One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.

Ugly websites cost your business big time

Ugly websites cost your business big time

Good things come to those who wait, and this is especially true for small- and medium-sized businesses that plan on creating an eCommerce website. According to Vistaprint’s study on 1,800 consumers, 42 percent of respondents are “very unlikely” to buy from unprofessional or ugly websites.

Lower your costs with virtualization

Lower your costs with virtualization

For the past year Strem Chemicals, a Massachusetts-based company which manufactures and markets specialty chemicals, has utilized virtualization. This process has seen them improve in several areas such as cost reduction and even disaster recovery. This is one of thousands of companies that has saved a substantial amount of money since incorporating virtualization into their business model.